Supervision in the Hospitality Industry- AHLEI Practice Test

A hotel's sales manager, food and beverage director, rooms manager, and head of maintenance meet to plan how they will coordinate their efforts on behalf of a client who has booked a business conference at the hotel. This group of people is an example of a(n) __________ work team.

1. simple

2. relay

3. integrated

4. problem-solving

The correct answer is: integrated

The correct answer is that this group exemplifies an integrated work team. Integrated work teams consist of members from different departments or areas of expertise working together towards a common goal. In the context of the hotel, the collaboration among the sales manager, food and beverage director, rooms manager, and head of maintenance is essential for successfully planning and executing the logistics for the business conference. Each member brings unique skills and perspectives that contribute to the overall success of the event, making their efforts interdependent and collaborative. This type of teamwork is crucial in the hospitality industry, where the success of events often hinges on effective communication and coordination among various departments. An integrated work team allows for a more holistic approach, enabling team members to address various aspects of the client’s needs and expectations efficiently. This synergy enhances service delivery and creates a seamless experience for clients and guests alike.