Supervision in the Hospitality Industry- AHLEI Practice Test

How do supervisors typically determine productivity standards?

1. A. Averaging the abilities of the most-productive and least-productive staff members

2. B. Consulting standard industry guidelines for their type of operation

3. C. Doing a task themselves and comparing their results with the results of staff members

4. D. Determining the amount of time required to perform a given task by trained staff members

The correct answer is: D. Determining the amount of time required to perform a given task by trained staff members

Supervisors determine productivity standards primarily by assessing the amount of time required for trained staff members to perform specific tasks. This method ensures that the standards reflect actual performance data from experienced employees who are well-versed in the tasks at hand. By observing and measuring the time it takes these trained staff members to complete tasks, supervisors can establish realistic benchmarks for productivity. This approach takes into account various factors such as efficiency, skill level, and the context of the work environment, resulting in standards that are attainable and relevant. It also allows supervisors to identify any potential bottlenecks or inefficiencies in processes that could be addressed for better overall performance. Standards derived from actual performance measurements can lead to improved training programs and better resource allocation, thereby enhancing overall operational effectiveness in the hospitality industry.