Supervision in the Hospitality Industry- AHLEI Practice Test

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If an employee is frequently late and becomes annoyed when addressed about attendance, what action should a supervisor take?

Coaching
Counseling
Orienting
Training

The correct answer is: Counseling

In this scenario, counseling is the most appropriate action for the supervisor to take. Counseling involves a more formal conversation designed to address issues that affect an employee's performance and the overall workplace environment. It provides a platform for the supervisor to discuss the specific issues related to attendance, express the impact of the employee's tardiness, and explore underlying reasons for the behavior. This approach fosters an understanding of expectations and the importance of reliable attendance, while allowing the employee to express their feelings or frustrations. While coaching and training also play essential roles in employee development, they focus on improving skills or performance in specific areas rather than addressing behavior-related issues. Orienting is typically associated with introducing new employees to the workplace or clarifying their roles and routines, which is not relevant in this context where an existing employee is facing attendance challenges. Thus, counseling is the best fit for resolving the issue at hand and guiding the employee towards better attendance in a constructive manner.