Supervision in the Hospitality Industry- AHLEI Practice Test

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In the context of disciplining employees, how should a supervisor view their role?

  1. A judge

  2. A jury

  3. A coach

  4. An enforcer

The correct answer is: A coach

Viewing the supervisor's role as a coach is particularly effective in the context of disciplining employees because it fosters a supportive and developmental environment. Coaches focus on guiding their team towards improvement and helping them learn from their mistakes rather than merely administering punishment. This approach encourages open communication and a better understanding of expectations, allowing employees to see discipline not just as a consequence, but as an opportunity for growth and development. When employees perceive their supervisor as a coach, they are more likely to engage positively with feedback and take responsibility for their actions. This can lead to improved performance and morale, as employees feel supported in their professional growth rather than attacked or unfairly judged. A coaching approach emphasizes collaboration and relationship-building, which can result in a more cohesive and productive work environment. In contrast, roles like a judge or a jury can imply a more adversarial or formal approach to discipline, focusing on assigning blame or determining guilt, which may create tension and resentment among team members. The enforcer role can similarly imply strict adherence to rules without consideration for context or individual circumstances, potentially undermining trust and open dialogue.