Supervision in the Hospitality Industry- AHLEI Practice Test

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What approach should managers use to ensure accurate staff scheduling in relation to predicted guest occupancy?

A. Historical occupancy data analysis
B. Random sampling of guest bookings
C. Personal intuition and experience
D. Seasonal pricing adjustments

The correct answer is: A. Historical occupancy data analysis

Using historical occupancy data analysis is crucial for managers to ensure accurate staff scheduling in relation to predicted guest occupancy. This approach involves reviewing past occupancy trends and patterns, which can help identify peak times, seasonal fluctuations, and guest behavior. By analyzing this data, managers can forecast future occupancy more accurately and align staffing levels accordingly, ensuring that the right number of staff is present to meet guest needs without overscheduling, which can lead to increased labor costs. This data-driven method provides a more reliable foundation for decision-making compared to random sampling of guest bookings or personal intuition and experience, which may not account for broader trends or sudden changes in guest behavior. Seasonal pricing adjustments can also influence occupancy levels, but they do not directly address the need for accurate staff scheduling. Therefore, leveraging historical data is the most effective strategy for managing staffing in response to expected guest occupancy.