Supervision in the Hospitality Industry- AHLEI Practice Test

What should be the primary approach to improve the performance of a new employee, Jeff?

1. Provide the necessary training/coaching to raise performance

2. Get to know his needs, interests, and goals

3. Learn why he is motivated and transfer that knowledge

4. None of the above

The correct answer is: Provide the necessary training/coaching to raise performance

Providing necessary training and coaching is crucial for improving the performance of a new employee like Jeff. This approach directly addresses skill gaps and deficiencies that may hinder his ability to perform effectively in his role. Training provides employees with the knowledge and techniques needed to carry out their responsibilities confidently, while coaching offers ongoing support and feedback, helping the new hire to navigate challenges and develop their capabilities further. Focusing on training and coaching establishes a solid foundation for performance by equipping Jeff with the essential tools and resources necessary for success. It creates an environment of continuous learning and development, which is particularly important in the hospitality industry, where service standards and operational procedures can continually evolve. By prioritizing skill enhancement through structured training and coaching, the organization sets the stage for Jeff to achieve his performance goals effectively. While knowing Jeff's needs, interests, and goals is valuable for fostering engagement and commitment, and understanding his motivation can inform a more personalized approach to encourage him, these strategies are more effective when implemented alongside dedicated training efforts. Hence, the primary focus should be on providing the training and coaching that will directly impact his performance in the short term.