Supervision in the Hospitality Industry- AHLEI Practice Test

When Tina is repeating steps for reconciling discrepancies, what training step is she performing?

1. Step one: Prepare to train

2. Step two: Conduct the training

3. Step three: Coach trial performance

4. Step four: Follow through

The correct answer is: Step two: Conduct the training

The step where Tina is repeating the process of reconciling discrepancies aligns with conducting the training aspect. During this phase, a trainer actively engages with the learner to demonstrate procedures and ensure that they understand each step involved in the process. When repeating steps, it reinforces knowledge and helps instill confidence, making it essential for mastering the skills needed for effective reconciliation. In this context, the other steps do serve distinct purposes. For instance, preparing to train involves planning and organizing the training session. Coaching trial performance is about observing and providing feedback during practice scenarios, while following through pertains to ensuring that the learned skills are continuously applied and developed over time. Each of these steps plays a crucial role in the overall training process, but the act of repeating steps for clarity and understanding is key to conducting the training effectively.