Supervision in the Hospitality Industry- AHLEI Practice Test

Which of the following is considered a "staff department"?

1. A. Sales department

2. B. Front office department

3. C. Human resource department

4. D. Food and beverage department

The correct answer is: C. Human resource department

The human resource department is considered a "staff department" because it provides support and services to the operational or line departments within an organization. Unlike line departments, which are directly involved in the primary activities that generate revenue, such as sales, front office, and food and beverage operations, staff departments focus on specialized functions that support the organization's overall objectives. Human resources, in particular, manages recruitment, training, employee relations, and benefits, playing a crucial role in developing and maintaining a skilled and satisfied workforce. In contrast, departments like sales, front office, and food and beverage are classified as line departments because they are directly engaged in revenue-generating activities and customer service. They interact with customers and contribute to the hotel's bottom line through their operational roles. Understanding the distinction between staff and line departments is vital for effective organizational structure and management in the hospitality industry.