Supervision in the Hospitality Industry- AHLEI Practice Test

Which of the two tools do managers use to schedule staff members?

1. Sales forecasts

2. Job pyramid

3. Time clock data sheet

4. Purchase orders

The correct answer is: Sales forecasts

Sales forecasts are essential tools for managers in scheduling staff members, as they provide insights into expected demand for services. By analyzing sales forecasts, managers can anticipate busy periods and adjust staffing levels accordingly to ensure optimal service delivery. For example, if a forecast indicates an increase in guest arrivals during a holiday season, the manager can schedule more staff to meet the increased demand, ensuring that guest needs are met efficiently. This approach not only helps in maximizing operational efficiency but also enhances customer satisfaction by reducing wait times and providing better service. Sales forecasts allow managers to strategically plan staffing resources and respond effectively to changes in demand. While other options may provide some level of operational insight, they do not directly assist in scheduling staff. A job pyramid is more focused on job roles and hierarchies rather than scheduling. Time clock data sheets are useful for tracking hours worked, but they do not inform future scheduling needs. Purchase orders are relevant for procurement and inventory management and do not play a role in staff scheduling.